ANMFWA Holidays (anmfwaholidays.com.au)

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Last updated: 28 October 202

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1. About this policy

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This Privacy Policy explains how WA Escapes Management Pty Ltd (ABN 41 702 898 100) ("we", "us", "our") collects, uses, discloses and protects your personal information when you use the anmfwaholidays.com.au website, make a booking or contact us.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

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2. Who we are

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WA Escapes Management Pty Ltd is the management company for the holiday properties offered on this website. We take and manage all bookings, and we manage the properties themselves, including guest services, cleaning, maintenance and after-hours support.

We also manage the anmfwaholidays.com.au website and are responsible for the personal information collected through it.

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3. Our relationship with the ANF

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The ANF has appointed WA Escapes Management Pty Ltd as the management company for all ANF holiday properties. This website offers that accommodation to ANF members.
 

The ANF does not share any personal information about its members with us.
 

Members choose to book through this website and provide their information to us directly. Any information we hold about you comes from you, not from the ANF.

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4. What personal information we collect

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Depending on how you deal with us, we may collect:

• your name, email address, phone number and postal address

• the names and number of guests in your booking

• booking details, including dates, property, arrival and departure times and special requests

• payment details needed to process your booking

• records of your enquiries, emails, calls and feedback

• technical information when you visit the website, such as your IP address, browser type and pages visited

 

You can browse the website without giving us personal information. If you choose not to provide information we need, we may not be able to take or manage your booking.

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5. How we collect it

 

We collect personal information directly from you when you:

• make a booking or enquiry on the website

• contact us by email, phone or in person

• stay at one of our properties

• give us feedback or make a complaint

 

We also collect some technical information automatically through cookies and similar tools when you use the website.

 

6. Why we collect and use it

 

We use your personal information to:

• process, confirm and manage your booking

• take payment and issue receipts and refunds

• give you check-in, access and property information

• arrange cleaning, maintenance and after-hours support for your stay

• respond to your enquiries, requests and complaints

• send you information about your booking

• improve our website and services

• meet our legal, tax and insurance obligations

 

We only use your information for these purposes, a related purpose you would reasonably expect, or where the law allows or requires it.

 

7. Bookings and payments

 

Bookings and payments on this website are processed through Property Stack, our booking and property management platform. Your booking and payment information is stored in Property Stack.

 

Card payments are handled through Property Stack's payment systems. We do not keep your full card details in our own records.

 

8. Who we share it with

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We only share your personal information where it is needed to deliver your booking or where the law requires it. This may include:

• Property Stack, our booking, payment and property management platform

• contracted cleaners, who receive only the information needed to prepare the property, such as arrival and departure dates and guest numbers

• after-hours contractors, who may receive your name, contact number and booking details so they can help you during your stay

• our professional advisers, such as accountants, lawyers and insurers, where needed

• government agencies, law enforcement or courts where we are required or authorised by law

 

We do not sell, rent or trade your personal information. We do not share your personal information with the ANF.

 

9. Marketing

 

We will only send you marketing about our holiday accommodation if you have agreed to receive it or where the law allows. Every marketing email includes a way to unsubscribe. You can also opt out at any time by emailing bookings@anmfwaholidays.com.au.

 

10. Cookies and website data

 

Our website uses cookies to help it work properly, remember your preferences and understand how visitors use the site. You can set your browser to refuse cookies, but some parts of the website, including bookings, may not work properly if you do.

 

11. Storage outside Australia

 

Some of our service providers, including our booking platform, may store information on cloud servers located outside Australia. Where this happens, we take reasonable steps to make sure your information is handled in line with the Australian Privacy Principles.

 

12. How we protect it

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, change or disclosure. These steps include secure, password-protected systems, limiting access to staff and contractors who need it, and requiring contractors to keep your information confidential.

No method of sending information over the internet is completely secure, so we cannot guarantee the security of information you send to us online.

13. How long we keep it

We keep personal information only for as long as we need it for the purposes in this policy, or as long as the law requires, such as for tax records. When we no longer need it, we take reasonable steps to destroy or de-identify it.

14. Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it if it is wrong, out of date or incomplete. Email bookings@anmfwaholidays.com.au. We will respond within a reasonable time, usually within 30 days. We may need to confirm your identity first.

In some cases the law allows us to refuse access. If we do, we will tell you why in writing.
 

15. Complaints
 

If you have a concern about how we have handled your personal information, contact us using the details below. We will look into it and respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
 

16. Contact us
 

WA Escapes Management Pty Ltd

ABN 41 702 898 100
 

Email: bookings@anmfwaholidays.com.au

Phone: [to come]

Post: PO Box 195 Leederville WA 6007

17. Changes to this policy
 

We may update this policy from time to time. The current version will always be available on this website, with the date it was last updated.